Terms and Conditions

Submitting a Refund Application

  1. Refunds are offered by our company for up to fourteen days after a deadline has passed its expiry. Where applications concern plagiarism, there are no time restrictions. However, customers should provide concrete evidence to prove we are at fault. We accept reliable plagiarism reports as evidence.

Note: Turnitin, iThenticate and WriteCheck are trusted plagiarism reporting systems while SafeAssign and hand-produced notes alleging plagiarism are not thought to be reliable proof.

  1. Where plagiarism is found in a customer's part of a continuation order, it cannot be attributed to us. We only run authenticity tests on those parts written by our own writers.
  2. If a customer is dissatisfied with their paper, the matter will be investigated by our Refunds Department and a report provided within three-four days. A full or partial refund will be offered where complaints are genuine.

Revisions

  1. We provide revisions at no extra cost for up to 2 days (48 hours) after a deadline expires. A new compensatory order will only be necessary after this period. No further refunds can be provided where our writer consents to completing revisions without additional payment.
  2. Where larger assignments are concerned, e.g., those that are 20 pages long or more, free revisions are offered for up to one month after the deadline has passed.
  3. We cannot facilitate free revisions where original instructions have changed. Where crucial materials are not provided until after a piece of writing is complete or is in progress, an additional compensatory order may be requested.
  4. In choosing our free-of-charge revision service, the customer will need to specify a correspondingly revised deadline with their revision instructions. Due to the complex nature of some instructions or if our agents are unable to reassign an order, revisions can take 24 hours to complete. However, we make every effort to ensure revisions are returned by the requested deadline.
  5. We ask clients to look out for possible messages from our writers and/or administrators. These will be sent by email or posted to your profile page. It occasionally happens that clients do not upload essential materials with their orders. It remains, however, the responsibility of each customer to provide us with detailed instructions and all required materials at the outset or if requested.
  6. All orders qualify for a free revision option within 48 hours. Sometimes you may need more time to decide on a revision, so we are giving you an option to increase this timespan up to 14 days. Just choose 'Extended Revision', but note that this will add 30% to your order price, and this money won't be returned if this option is not used. It is mandatory to keep original instructions intact.

A Full Refund

  1. Full refunds may be offered if a client is double-charged or mistakenly places a duplicate order. In these situations, you may contact our customer support team immediately and request an order cancellation.
  2. Full refunds are offered if we cannot find a writer for you.
  3. When a full refund is issued, you should refrain from using any resources already provided in respect to the concerned order.

A Partial Refund

  1. Clients may request a partial refund in situations where they select the wrong number of pages. The revised price will reflect the correct word count.
  2. Clients may request a partial refund in situations where they select the wrong writing or educational level.
  3. Clients may be granted a partial refund in situations where any order they place is found to contain conflicting information/instructions.
  4. Order cancellation (when a member of our writing staff is assigned):

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

Note: Orders may not be cancelled where an original deadline has 30% still left to run and a writer has been assigned to the order. Additionally, cancellations are not possible when a writer has completed a paper and it has been uploaded.

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. We use an order verification process to prevent Internet fraud. Therefore, if our Finance team asks you for verification, the deadline will not begin until you provide the relevant documents. If you are late with verification, you can either request deadline extension or, if your paper is urgent, send us an additional compensatory order.

Word Count Issues

  1. Pages are counted by number of words where the number of words per page equals 300. However, the exception to this rule is technical writing where a lot of calculations are required. Order price is, therefore, calculated on the level of difficulty.
  2. Help with (PowerPoint) presentations. Speaker notes are calculated on the basis of 100 to 150 words to each slide. We can provide this service if required.
  3. The cost of an online test is calculated according to the total amount of questions and by assuming 5 questions (multiple-choice questions included) per page. Therefore, if you have a twenty question assignment, you should order four pages.
  4. Assignments that are required early will be subject to extra compensation. In such cases, we recalculate the order cost and may ask for an additional order. No further refund can be provided where our writer consents to completing revisions without additional payment.
  5. Where an order is late being delivered without your prior agreement and/or without a deadline extension being arranged, we will at least offer some amount of refund. The cost difference will be recalculated according to the prices shown on our company's website.

Order Type

Customers are asked to choose the correct order type when using our writing website. For example, you should choose 'Term Paper' rather than 'Essay' if you need a term paper. Refunds cannot be offered where payment for a service is not yet received.

  1. Your assigned writer will paraphrase or reword any text you provide in a process known as 'rewriting.' If fresh research is required or you want sources changed or new text adding, a compensatory order will need to be placed because these extra features are equivalent to writing from scratch.
  2. You are encouraged to check your email and account area on a regular basis in case our administrators or writers have sent you messages. We appreciate prompt responses, especially if we need you to approve a topic chosen by your assigned writer.